Terms of service

Terms of Service

Effective Date: 20 January 2026

1. Introduction

Welcome to HALO ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website haloskinuk.com and the purchase of our products. By accessing our website or making a purchase, you agree to be bound by these Terms.

HALO is operated by Rothcross Limited, a company registered in England and Wales. All trademarks, patents, and intellectual property associated with HALO are owned by Rothcross Limited.

2. Company Information

Trading Name: HALO
Parent Company: Rothcross Limited
Company Registration Number: 16972255
Registered Office: 124 City Road, London, EC1V 2NX, United Kingdom
Registered in: England and Wales
Website: haloskinuk.com

3. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, product names, and software, is the property of Rothcross Limited and is protected by United Kingdom and international copyright, trademark, and patent laws.

The HALO name, logo, and all related trademarks, service marks, and trade names are the exclusive property of Rothcross Limited. All patents relating to our products and formulations are owned by Rothcross Limited.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any of our intellectual property without our express written permission.

4. Use of Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party.

Prohibited activities include:

  • Using the website in any way that causes damage to the website or impairs its availability or accessibility
  • Using the website in any fraudulent manner or in connection with any criminal offence
  • Attempting to gain unauthorised access to our systems or networks
  • Copying, reproducing, or exploiting any content without permission

5. Product Information and Availability

We make every effort to ensure that product descriptions, ingredients, and images are accurate. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

6. Pricing

All prices are displayed in British Pounds (GBP) and may include VAT where applicable. We reserve the right to change prices at any time without prior notice. The price charged will be the price displayed at the time you place your order.

7. Orders and Payment

By placing an order, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.

Payment must be made in full at the time of ordering. We accept payment via the methods displayed on our checkout page.

8. Delivery

Please refer to our Shipping Policy for detailed information about delivery times, costs, and procedures.

9. Returns and Refunds

Due to the nature of our skincare products, we cannot accept returns or offer refunds except as required by law. Please refer to our Return and Refund Policy for full details, including information about faulty or damaged products.

10. Product Safety and Use

Our products are formulated for external use only unless otherwise stated. Please read all product labels, warnings, and directions before use. If you experience any adverse reactions, discontinue use immediately and consult a healthcare professional.

We are not liable for any allergic reactions, skin sensitivities, or adverse effects resulting from the use of our products. It is your responsibility to review ingredient lists and conduct patch tests if you have known sensitivities.

11. Limitation of Liability

To the fullest extent permitted by law, Rothcross Limited and HALO shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or products.

Our total liability to you for any claims arising from your use of our website or products shall not exceed the amount you paid for the product(s) in question.

12. Indemnification

You agree to indemnify and hold harmless Rothcross Limited, HALO, and our directors, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your breach of these Terms or your use of our products.

13. Privacy and Data Protection

We are committed to protecting your privacy. Please refer to our Privacy Policy for information about how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website following any changes constitutes your acceptance of the revised Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: Hello@haloskinuk.com
Response time: We aim to respond within 48 hours

18. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy, constitute the entire agreement between you and Rothcross Limited regarding your use of our website and purchase of our products.