Shipping policy

Shipping Policy

Effective Date: 20 January 2026

Shipping Within the United Kingdom

We currently offer shipping to addresses within the United Kingdom. All orders are carefully packaged to ensure your skincare products arrive in perfect condition.

Processing Time

Orders are typically processed within 1-2 business days (Monday to Friday, excluding bank holidays). You will receive a confirmation email once your order has been dispatched with tracking information.

Delivery Times

       

  • Standard Delivery (Royal Mail 2nd Class): 2-3 business days
  • Express Delivery (Royal Mail 1st Class): 1-2 business days
  • Next Day Delivery (Royal Mail Special Delivery):Order before 2pm for next business day delivery
  • Special Delivery (Circum Same Day Delivery): Orders placed by 2 PM receive same-day delivery only in London, often within hours. Powered by Circum Technologies, HALO's logistics partner

Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, postal strikes, or peak periods.

Shipping Costs

  • Standard Delivery: £3.95
  • Express Delivery: £5.95
  • Next Day Delivery: £7.95
  • Free Standard Delivery: On orders over £30

Tracking Your Order

Once your order has been dispatched, you will receive an email with tracking information so you can monitor your delivery.

Delivery Issues

If your order has not arrived within the estimated delivery time, please contact us at [your email address] with your order number. We will investigate the matter with the courier and work to resolve the issue promptly.

Failed Delivery Attempts

If the courier is unable to deliver your order, they will leave a card with instructions on how to collect your parcel or arrange redelivery. Please note that parcels not collected within the specified timeframe may be returned to us, and you may be responsible for additional shipping costs for redelivery.

Incorrect Address

Please ensure your delivery address is correct when placing your order. We cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you need to update your delivery address, please contact us immediately at [your email address].

International Shipping

We are currently working on expanding our shipping to international destinations. Please check back soon or contact us at [your email address] to express your interest in international delivery.

Damaged or Lost Parcels

If your order arrives damaged, please contact us within 48 hours of delivery at [your email address] with:

  • Your order number
  • Photographs of the damaged packaging and product
  • A description of the damage

We will arrange for a replacement to be sent to you at no additional cost.

If your parcel is lost in transit, please contact us and we will work with the courier to locate your order or arrange a replacement.

Contact Us

If you have any questions about shipping, please contact us at:

Email: [your email address]
Response time: We aim to respond within 48 hours